
Attitude is everything, as it’s been said. Mindfulness gurus, health experts, career coaches, spiritual guides, and moms alike tout the benefits of a positive attitude. Nearly guaranteed to help us see rainbows on cloudy days.
Some people seem to naturally see the sunny side in any situation while others need to make a concerted effort. Which may include numerous sticky notes or promises to “do better tomorrow”.
At the Hotel
However, nothing helps activate good advice better than a real life example. Here’s the situation: Exiting our hotel room, my friend cheerfully greeted a housekeeper and asked when her day is wrapping up.
She immediately replied with a dramatic sound of dread in her voice, Not until f…o…u…r!
Down the hall, my friend asked the next housekeeper the same question. Just until four she replied, with a smile and a peppy tone.
One job. Two people. Two different attitudes. And no doubt, two different views and energy levels of the work day.
Now maybe the first housekeeper had a lot going on. Maybe she was living with a physical illness or dealing with stressors at home. However, experts tells us that attitude is a choice. A choice to decide what yours will be despite your circumstances. It transformed a fish market into a model for creating joy at work. The authors of Fish tell their story and implore us to choose our attitude before we start our work day.
What the ”Fish” experts say
Pike Place Fish in Seattle is famous for more than just their fish. The team of people selling fish there revolutionized the concept of work. Transforming it from a place of drudgery and low motivation to one of enthusiasim and fulfillment by incorporating four principles: choose your attitude, play, make their day (the customers’), and be present (Fish!, Lundin, Paul, and Christensen, 1995). And it all starts with choosing your attitude.
Working in a fish market is cold, wet, smelly, sloppy, difficult work. But we have a choice about our attitude while we are doing that work. (P. 38).
One of the activities described in Fish! asks employees to choose from a ‘menu’ of attitudes: angry, disinterested, and bitter…or energetic, caring, vital, supportive, and creative (p. 101).
To be clear, choosing a positive attitude doesn’t mean ignoring physically or psychologically unsafe workplaces. But it may equip you and others to assertively address negative attitudes or behaviors that erode what should be a healthy and productive work environment.
How about you?
Most of us don’t want to dread going to work. But you may be skeptical that simply choosing an attitude from a menu of options will turn things around. To help clarify your attitude and bring it to life, I suggest you:
- Recognize that you have control over your attitude even if you don’t have much control over the task at hand
- See the big picture: how does your work contribute to improving someone’s life or making the world a better place? I use my gigantic dry erase board at the office to record “wins” the team experiences: helping people feel heard, improve their health, or lighten their load, and the joy they feel when someone thanks them.
- List things you are grateful for such as being employed, learning new skills, and having income, benefits, and work friends
Give it a try – even if just for a week or two. Check to see how your energy level, productivity, creativity, problem-solving, and relationships with coworkers change. My hope and expectation is that a change in your attitude will result in a change for the better.
In good health and joy with work!








